AnyPin support
Find product guidance, manual backup-transfer help, troubleshooting information and contact details for AnyPin.
FAQ
What does AnyPin help me create?
AnyPin links observations with numbered pins on a suitable photo, screenshot, diagram, map image or floorplan image. Add a title, description, date, surveyor initials and photographic evidence, then create a local PDF report.
How do pin statuses work?
Choose red for action required or green for satisfactory. Move pins to the relevant place on your image and adjust their size for readability.
How do I preview, save and share a report?
Generate the PDF locally and use the supported iPhone preview, save and share options. Reports bring together job details, an introduction, the survey image and pins, pin records and photographs, and limitations/disclaimer text. Company details, a company logo and reusable introduction/disclaimer defaults reduce repeated setup.
Can I work offline?
Surveys and photographs are stored locally, and survey work can continue offline while verified subscription access allows it. Initial activation, purchases and restoring purchases require connectivity. Offline editing is not indefinite: the app may ask you to reconnect to verify access. A service you choose for sharing files may also need a connection.
Where is survey data stored?
Surveys and photographs are stored locally on your device. There is no AnyPin account or automatic cloud backup or synchronisation. You control exported reports and backups.
How do I transfer a survey backup?
Export one selected project or all projects, transfer the file through a file-sharing method you choose, and import a compatible backup through AnyPin’s import controls. Existing projects are not silently overwritten; matching project identifiers are imported as copies. Importing requires active access. This is a manual transfer, not automatic synchronisation or live collaboration.
How do subscriptions and trials work?
AnyPin is free to download. Apple-managed monthly and annual subscriptions provide access to create and edit surveys. An introductory trial is available only to eligible users when offered in the app. See the app or App Store for current offers and pricing; a trial is not guaranteed.
What happens when subscription access ends?
Existing surveys remain viewable, and you can still generate PDF reports and export backups. Creating, editing and importing surveys require active access. Purchase and restore operations require a connection.
How many photographs can I attach to a pin?
Attach up to two photographs from your iPhone camera or photo library. Both photographs are included in the PDF report in their saved order.
How do photograph annotations work?
Use a freehand pen, arrows and circles or ellipses, with a choice of colours, to highlight the detail you are recording. Saved markings become part of that photograph and appear with it in the PDF report.
Can I protect a backup, and what if I lose the code?
You can optionally encrypt an exported backup using a six-character access code. Keep the code separately: a lost code cannot be recovered, and AnyPin has no recovery service for the protected file. Protection applies to exported backups, not all app storage. Keep your own backup copies and protect your device.
What information should accompany a fault report?
Include the installed AnyPin version, your iPhone details, steps to reproduce the issue, and whether survey records, photographs, backup transfer or PDF output were involved.
Where can the privacy notice be found?
Read the privacy notice for information about local survey data, photographs, reports and user-controlled backups. Open the privacy notice
Support requests
Please include the installed AnyPin version, your device details, a concise description, steps to reproduce the issue, and whether the issue involves local survey records, photographs, manual backup transfer or report output.